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Description
Interra Networks Limited (Interra) - is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector.
We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects.
Interra Networks Limited is recruiting to fill the position below:
Job Title: Quality Assurance Officer
Locations: Enugu and Imo
Major Duties and Responsibilities
Oversee all aspects of quality assurance including call monitoring, evaluation and calibration scoring.
Provide coaching, training and development to contact center agents
Educate agents, supervisors and managers on Quality Assurance process
Track and identify reoccurring problems and service opportunities
Analyze quality and performance trends to provide recommendations for improvement
Responsible for scheduling, facilitation and documentation of regular continuous improvement meetings Submit monthly reports, general information, and recommendations to the general manager
Assist the general manager and executive management team in the formulation of policies and provide all facts needed for decision making
Manage, organize, and update relevant data using database applications
Communicate and provide accounts data as and when required
Arrange and participate in meetings, conferences, and project team activities
Perform any other duties when required.
Qualification and Experience
Minimum of Bachelors degree in related field.
3-5 years experience in related field.
Person Specification:
Analytical Research Savvy Team Player Proactive Self-Starter Highly self-motivated Strong Communication (written and verbal) skills.
Should possess the skill to work both in team and also perform independently. Persuasive, patient manner Coaching and leadership skills Disciplined.
Application Closing Date Not Stated.
How to Apply Interested and qualified candidates should: Click here to apply
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- Price
- Check with seller
- Published
- December 10, 2014
- Location
- Nigeria, Enugu
- Category
- Technology - telecommunications
- Views
- 215
- ID
- 342
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