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Quality Assurance Officer at Interra Networks Limited 199

Nigeria, Enugu

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December 10, 2014

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Description

Interra Networks Limited (Interra) - is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector.


We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects.  


Interra Networks Limited is recruiting to fill the position below:  


Job Title: Quality Assurance Officer  


Locations: Enugu and Imo  


Major Duties and Responsibilities      


Oversee all aspects of quality assurance including call monitoring, evaluation and calibration scoring.    


Provide coaching, training and development to contact center agents    


Educate agents, supervisors and managers on Quality Assurance process    


Track and identify reoccurring problems and service opportunities    


Analyze quality and performance trends to provide recommendations for improvement    


Responsible for scheduling, facilitation and documentation of regular continuous improvement meetings     Submit monthly reports, general information, and recommendations to the general manager    


Assist the general manager and executive management team in the formulation of policies and provide all facts needed for decision making    


Manage, organize, and update relevant data using database applications    


Communicate and provide accounts data as and when required    


Arrange and participate in meetings, conferences, and project team activities    


Perform any other duties when required.  


 


Qualification and Experience      


Minimum of Bachelors degree in related field.    


3-5 years experience in related field.  


 


Person Specification:      


Analytical     Research Savvy     Team Player     Proactive     Self-Starter     Highly self-motivated     Strong Communication (written and verbal) skills.    


Should possess the skill to work both in team and also perform independently.     Persuasive, patient manner     Coaching and leadership skills     Disciplined.  


 


Application Closing Date Not Stated.  


 


How to Apply Interested and qualified candidates should: Click here to apply  


 

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Published
December 10, 2014
Location
Nigeria, Enugu
Category
Technology - telecommunications
Views
199
ID
342
 

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