Graduate Call Centre Agent at Interra Networks Limited 104

Description

Interra Networks Limited (Interra) - is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects.

Interra Networks Limited is recruiting to fill the position below:

Job Title: Call Centre Agent

Locations: Enugu and Imo

Major Duties and Responsibilities

    Support and provide superior service via phones, e-mails and faxes as a receiver and caller

    Use questioning and listening skills that support effective telephone communication.

    Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

    Understand the impact of attitude in handling calls professionally

    Effectively deal with job stress, angry callers, and upset customers

    Use the most appropriate way to communicate with different behavior types on the telephone.

    Apply the elements of building positive rapport with different types of customers over the phone.

    Apply the proper telephone etiquette to satisfy various customer situations.

    Apply appropriate actions to effectively control a telephone call.

    Meets commitments to customers

    Obtains client information by interviewing clients and verifying information.

    Updates job knowledge by studying new product descriptions and participating in educational opportunities.

    Answer inquiries by clarifying desired information; researching, locating, and providing information.

    Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

    Fulfill requests by clarifying desired information; completing transactions; forwarding requests.

    Maintain CRM by entering information.

    Keep equipment operational by following established procedures; reporting malfunctions.

    Update job knowledge by participating in educational opportunities.

    Display Time flexibility towards shifts as per work floor requirements

    Other duties as assigned.

Qualification and Experience

    Minimum of Bachelors degree in any field.

    No experience required.

Person Specification:

    Strong Verbal Communication skills

    Strong Customer service Phone Skills

    Listening

    Data Entry Skills

    People Skills

    Attention to Detail

    Professional

    Ability to multitask

Application Closing Date

Not Stated.

How to Apply

Interested and qualified candidates should:

Click here to apply

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Published

December 10, 2014

Imo

Location

Category

Customer Service

Views

104

ID

343